The economic success of service providers is essentially dependent upon the quality of direct customer service. How do your employees succeed in fulfilling customers' requirements, actively utilising trained knowledge, keeping service standards and communicating corporate mission statements? To know this, you need first-hand feedback - from the customer's perspective.
BeTested® provides you with objective, practical and reliable information on your employees' performance. BeTested® THE BASIS FOR YOUR PUSH OF QUALITY
|
objective information on the adherence to service and consulting standards
|
|
|
also applicable in complex consulting situations
|
|
|
targeted performance measurement for the quality management
|
|
|
basis for the development of new quality standards
|
|
|
profiles of the service quality's strengths and weaknesses
|
|
|
differentiated feedback on the quality of "soft" criteria (e.g. friendliness or conversational skills)
|
|
|
practice-oriented results and precise advice on improvements
|
|
|
basis for the sensitisation, motivation and demand-oriented training of employees
|
|
|
internal and external benchmarks |
BeTested® 4 STEPS TO QUALITY IMPROVEMENT
|
|
development of test settings | tester training
|
|
|
test implementation in the context of everyday life
|
|
|
analysis | deduction of optimisation potentials
|
|
|
realization and evaluation of quality-related action |
Accept the challenge for the push of quality! With BeTested®, a professional tool for your quality management will be at your command.
|
|
CONTACT Germany
Christian Truebenbach
Head of Business Unit Financial Services
D: +49 (0) 221 42061 - 484
|
